Shipping & Returns
How orders are processed and shipped, and how returns and exchanges work.
Order Processing
Orders normally ship within 1–2 business days. Weekends and holidays may affect processing time, and we don’t promise same-day shipping.
Domestic Shipping
We ship within the United States using USPS and/or UPS. Shipping services and rates available to you will be displayed at checkout.
Tracking
You’ll receive tracking information by email once your order has shipped and tracking is available.
Damaged or Incorrect Orders
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery. Please retain the product and its packaging, and be ready to provide photographs if reasonably necessary to document shipping damage or an incorrect item. For orders that were incorrect, damaged, or defective on arrival, we cover reasonable return and replacement shipping costs.
Returns
You have 30 days from delivery to return an eligible item. To qualify for an ordinary return, the item must be unused, undamaged, in its original condition, and returned with any included components or accessories.
Because we sell working cutting tools, a knife that has been used, sharpened, ground, modified, abused, improperly maintained, or otherwise altered after delivery isn’t eligible for an ordinary change-of-mind return. This does not affect legitimate claims involving a manufacturing defect — those are handled under Damaged or Incorrect Orders above, not this section.
Exchanges
To request an exchange, contact us. Exchanges are handled case-by-case, depending on the product’s condition and availability.
Return Shipping
For an eligible ordinary/change-of-mind return, you’re responsible for return shipping. For an incorrect, damaged, or defective item, we cover reasonable return or replacement shipping costs.
Refund Processing
Once your return is received and inspected, approved refunds are normally processed within 3–5 business days. Your bank or payment provider may require additional time before the credit appears on your statement. Refunds are generally issued to your original payment method.
Restocking Fee
There’s no restocking fee for eligible returns that meet the conditions above — including for opened packaging, as long as the product itself remains eligible under this policy.
International Orders
At this time, LeatherKnifeCo.com ships to United States addresses only. We may add international shipping in the future.